Step-by-Step Guide to Filing Claims with GroupSource
1. Log In to the GroupSource Portal
- New Users:
- Visit the GroupSource Portal and click “Register”.
- Enter your policy number, certificate number, and personal details (provided by your employer)
- Existing Users:
- Sign in using your credentials.
2. Select the Claim Type
GroupSource supports claims for:
- Health Services (e.g., paramedical, prescriptions).
- Dental Services (e.g., cleanings, fillings).
- Disability Claims (short-term or long-term)
Note: Counsellors, dietitians, speech language pathologists, occupational therapists, and social workers must submit claims manually
3. Prepare Required Documentation
- Original Receipts: Must include provider name, license number, service date, and total cost.
- Completed Claim Form: Download from the portal or employer’s HR portal.
- Medical Reports: For disability claims, include physician statements and return-to-work plans
4. Submit Your Claim Electronically
- Navigate to “Submit a Claim” on the portal.
- Upload scanned copies of receipts and forms (JPEG/PDF/PNG).
- Review details and submit. Most claims are processed within 3–5 business days
5. Track Claim Status
- Use the “Claims History” tab for real-time updates.
- Contact GroupSource support for urgent inquiries.
6. Payment Options
- Direct Deposit: Enroll via the portal for daily payouts (processed every business day)
- Cheque: Available for providers not registered electronically.
7. Special Cases
- Disability Claims: GroupSource’s in-house team manages short-term disability (STD) claims for quick turnaround and seamless transition to long-term disability (LTD) with insurers
- Early Intervention Programs: For absences exceeding 5 days, the Disability Management Institute (DMI) provides personalized return-to-work plans
Frequently Asked Questions (FAQs): GroupSource
1. What types of claims does GroupSource support?
GroupSource processes health, dental, and disability claims. Exclusions include counsellors and occupational therapists
2. How long does claim processing take?
- Standard Claims: 3–5 business days for acknowledgment
- Disability Claims: Managed in-house for faster resolution (short-term claims prioritized)
3. Can I use direct billing for healthcare services?
Yes, if your provider is part of GroupSource’s eClaims network. Present your GroupSource ID card to avoid upfront payments
4. What if my claim is denied?
Common reasons include:
- Missing or incomplete documentation.
- Services excluded from your policy.
Resubmit with corrections or contact support for assistance.
5. How do I enroll in direct deposit?
Log in to the portal → Navigate to “Payment Settings” → Enter banking details. Payments are issued daily
6. Does GroupSource cover mental health services?
Coverage varies by plan. Check your policy’s “Mental Health” section or consult HR.
7. What support is available for disability claims?
- Short-Term Disability: Managed internally for quick resolution.
- Long-Term Disability: Transitioned to insurers with GroupSource’s guidance
8. How do I contact GroupSource for urgent issues?
Call support services via the number provided in your policy documents or portal
