Step-by-Step Guide to Filing Claims with Johnson Inc.
1. Determine Your Claim Type
Johnson Inc. supports claims for:
- Home/Auto Insurance: Property damage, theft, or accidents.
- Travel Insurance (MEDOC®): Medical emergencies, trip cancellations, or lost luggage.
- Group Benefits: Health, dental, or paramedical services (e.g., physiotherapy, prescriptions).
2. Log In or Register
- New Users:
- Visit the Johnson Inc. Client Portal and click “Register”.
- Use your group code (provided by your employer/association) or search by group name (e.g., Ontario Nurses Association)
- Existing Users:
- Sign in to the Members Only website with your credentials.
3. Prepare Documentation
- Home/Auto Claims:
- Police reports, photos/videos of damage, repair estimates
- Travel Insurance:
- Medical receipts, proof of trip interruption, police reports for theft
- Group Benefits:
- Original receipts with provider details (name, license number, service date)
4. Submit Your Claim
- Online:
- Use the Members Only website to upload scanned receipts and forms
- Phone:
- Call 1-800-804-0087 (24/7 support) for assistance; no forms required
- Direct Billing:
- For paramedical services (e.g., physiotherapy), use your TELUS Health eClaims account if your provider is registered
- Mail:
- Send original receipts and completed forms to Johnson’s claims department (address provided in your policy documents)
5. Track and Receive Payment
- Processing Time:
- Group benefits: Processed within 1 business day for electronic submissions
- Home/auto/travel: Varies by complexity; contact your adjuster for updates
- Payment Methods:
- Direct deposit (enroll via the portal) or cheque, issued twice monthly
FAQ: Johnson Inc. Claims Process
1. How do I check my claim status?
Log in to the Members Only website → Navigate to “Claims History”. For urgent inquiries, contact your assigned adjuster
2. What is the deadline to submit claims?
- Group Benefits: 12 months from the service date
- Travel Insurance: Submit within 90 days of returning home
3. Will my premiums increase after a claim?
Possibly. Factors include fault and claims history. Contact the Service team at 1-844-896-6977 for specifics
4. Can providers bill Johnson directly?
Yes. Registered providers (e.g., chiropractors, optometrists) can use TELUS Health eClaims for direct billing
5. What if my claim is denied?
Common reasons include missing documentation or exceeding coverage limits. Resubmit with corrections or appeal via the portal
6. Are mental health services covered?
Yes. Most group plans include psychologists or social workers (e.g., $1,000/year). Check your policy’s “Mental Health” section
7. How do I handle travel emergencies?
Call the MEDOC® Claims Assistance Centre immediately (e.g., 1-800-709-3420 in Canada/USA) before seeking treatment to avoid coverage issues
8. What is a "claims-free" discount?
A discount applied if no claims are filed. Filing a claim may void this discount. Weigh repair costs vs. potential premium increases
9. How do I update my banking details?
Log in to the portal → Navigate to “Payment Settings” → Enter new direct deposit information
10. Are pre-authorizations required?
Yes, for procedures over $500 (e.g., MRIs). Submit a Letter of Medical Necessity from your physician
