Johnston Group Inc.

Step-by-Step Guide to Filing Claims with Johnson Inc.

Site: Johnson Inc. Insurance

1. Log In or Register

• New Users:
  • Visit the Johnson Inc. Client Portal and register using your group code (provided by your employer, union, or educational institution)
  • If unsure about your group, search by employer name, university, or association (e.g., Ontario Nurses Association)
• Existing Users:
  • Sign in with your credentials to access the Members Only website

2. Select Claim Type

Johnson Inc. supports claims for:

• Home/Auto Insurance: Property damage, accidents, or theft
• Travel Insurance (MEDOC®): Medical emergencies, trip cancellations, or lost luggage
• Group Benefits: Health, dental, or paramedical services (e.g., physiotherapy)

3. Prepare Required Documentation

• Home/Auto Claims:
  • Police reports, photos/videos of damage, repair estimates
• Travel Insurance:
  • Medical receipts, proof of trip interruption, police reports for theft
• Group Benefits:
  • Original receipts with provider details (name, license number, service date)

4. Submit Your Claim

• Online: Upload documents via the Members Only website
• Direct Billing (Group Benefits): Use the TELUS Health eClaims portal if your provider is registered (e.g., chiropractors, physiotherapists)
• Travel Emergencies: Call MEDOC® Claims Assistance Centre immediately (e.g., 1-800-709-3420 in Canada/USA)

5. Track and Receive Payment

• Processing Time: Most claims are processed within 1 business day for group benefits
• Payment Methods:
  • Direct deposit (preferred) or cheque, issued twice monthly (5th and 20th)
  • Check status via the portal or contact your adjuster

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FAQ: Johnson Inc. Claims Process

1. How long does it take to process a claim?

• Group Benefits: 1 business day for electronic submissions
• Home/Auto/Travel: Varies by complexity; contact your adjuster for updates

2. What documents are required for a travel insurance claim?

• Medical receipts, proof of trip cancellation, and police reports (if applicable)

3. Can providers bill Johnson Inc. directly?

• Yes, for group benefits, registered providers (e.g., physiotherapists) can submit claims for you

4. What is the deadline to submit claims?

• Group Benefits: 12 months from the service date
• Travel Insurance: Report emergencies immediately; submit documentation within 90 days

5. Will my premiums increase after a claim?

• Possibly, depending on fault and claim history. Contact the Service team at 1-844-896-6977 for specifics

6. How do I appeal a denied claim?

• Resubmit with corrected documentation or contact your adjuster for clarification

7. How do I contact Johnson Inc. for urgent issues?

• 24/7 Support: Call 1-800-804-0087 for immediate assistance

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