Manion

Step-by-Step Guide to Filing Claims with Manion

1. Log In or Register

• New Users:
  • Visit the Manion Portal and click “Register”.
  • Use your group benefits plan number and personal details (provided by your employer) to create an account
• Existing Users:
  • Sign in with your credentials.

2. Prepare Required Documentation

• Original Receipts: Must include provider name, license number, service date, and cost. Cash register slips or non-itemized invoices are not accepted
• Claim Form: Download the form from the portal if submitting via mail or fax. For online submissions, use the myManion app to scan receipts directly
• Special Cases:
  • Health Spending Account (HSA): Include receipts with service details (e.g., dental work, vision care)
  • Travel Insurance: Submit emergency medical reports and proof of trip interruption 4.

3. Submit Your Claim

Option 1: Online via myManion App/Portal

1. Navigate to “Submit a Claim” → Select claim type (e.g., health, dental, vision).
2. Upload scanned/photographed receipts and supporting documents.
3. Submit for real-time adjudication. Most claims are processed within 3–5 business days

Option 2: Direct Billing via TELUS eClaims

• Confirm your provider (e.g., dentist, physiotherapist) is registered on the TELUS eClaims Network. Present your Manion benefit card (digital or physical) to avoid upfront payments

Option 3: Mail or Fax

1. Mail completed forms and receipts to:
   Manion Wilkins & Associates Ltd.
   500 – 21 Four Seasons Place, Toronto, ON M9B 0A5
   or
   222 Rowntree Dairy Road, 3rd Floor, Woodbridge, ON L4L 9T2

4. Track and Receive Payment

• Processing Time:
  • Electronic claims: 3–5 business days for acknowledgment and payment
  • Manual submissions: Allow 7–14 business days (plus mailing time)
• Payment Methods:
  • Direct Deposit: Payments are issued daily (if enrolled via the portal)
  • Cheque: Mailed if direct deposit is not set up.
• Track Status: Use the “Claims History” tab in the app or portal

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FAQ: Manion Claims Process

1. How do I check if my provider uses TELUS eClaims?

Search the TELUS eClaims Network directory. Note: Counsellors, dietitians, and social workers are not eligible for eClaims

2. What is the deadline to submit claims?

Claims must be filed within 12 months of the service date

3. Can I submit claims for dependents?

Yes. Add dependents to your account under “Beneficiaries and Dependents” in the app/portal

4. How do I appeal a denied claim?

Resubmit with corrected documentation or contact Manion’s support team at 1-866-532-8999

5. Are pre-authorizations required for medical devices?

Yes. Submit a Letter of Medical Necessity for items like orthotics or CPAP machines

6. How do I update my banking details?

Log in to the portal → Navigate to “Banking Information” → Enter new account details

7. Does Manion cover mental health services?

Yes. Psychologists are covered under most plans, but counsellors must submit claims manually

8. Can I track my Health Spending Account (HSA) balance?

Yes. View HSA balances in the “Benefits” section of the app/portal

9. What if I lose my benefit card?

Access a digital copy via the myManion app or request a replacement through the portal

10. How do I contact Manion for urgent issues?

Call 1-866-532-8999 (Mon–Fri 8:00 AM–7:00 PM EST) or use the portal’s messaging feature

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