Manulife

Step-by-Step Guide to Filing Claims with Manulife

1. Choose Your Submission Method

Manulife offers four primary ways to submit claims:

• Online Portal (Fastest and recommended)
• Mobile App (Android/iOS)
• Direct Billing via Healthcare Provider
• Paper Forms

2. Online Submission

1. Register/Log In:
   • Visit the Manulife Plan Portal and sign in using your plan contract number and member certificate number (found on your benefits card or claims statement)
2. Navigate to Claims:
   • Click the “Claims” tab → Select “Submit a Claim – Online Claims”.
3. Upload Documentation:
   • Attach receipts, provider forms, and any required supporting documents (e.g., prescriptions, diagnostic test reports)
4. Direct Deposit Setup:
   • Under “Banking Information”, add your account details for faster reimbursement (funds deposited directly, avoiding cheque delays)

3. Mobile App Submission

1. Download the App:
   • Available on Google Play or the App Store.
2. Submit a Claim:
   • Log in with your portal credentials → Select “Submit a Claim” → Attach photos/scans of receipts or forms
3. Track Status:
   • Use the app’s “Claims Tracker” for real-time updates.

4. Direct Billing Through Healthcare Providers

1. Check Provider Eligibility:
   • Confirm if your provider (e.g., dentist, physiotherapist) uses Provider eClaims.
2. Provide Insurance Details:
   • Share your Manulife ID card. The provider submits claims electronically, and you pay only uncovered costs

5. Paper Submission

1. Download Forms:
   • Use the Extended Health Care Claim Form (medical) or Group Benefits Dental Claim Form (dental) from Manulife’s website
2. Complete and Mail:
   • Include original receipts, provider details, and signatures. Mail to the address listed on the form.

‍

FAQ: Manulife Claims Process

1. How long does Manulife take to process claims?

• Online/Mobile: 1–3 business days for standard claims
• Paper Claims: 5–10 business days (plus mailing time)

2. What documents are required for hearing aid claims?

• Receipt with patient name, date, and cost.
• Referral from a doctor if costs exceed $3,000 and provincial plans don’t cover it

3. Can I submit claims for out-of-province services?

Yes. Submit receipts to your provincial plan first, then forward the remaining costs to Manulife with a coverage statement

4. What if my claim is denied?

• Resubmit with corrected documentation (e.g., missing receipts) or appeal via the portal/customer service

5. Does Manulife cover ambulance services?

Yes. Submit a receipt showing the date, service description, and patient name

6. How do I coordinate benefits with another plan?

• Submit to the primary insurer first. Include their payment statement when filing with Manulife

7. Are insulin pump supplies covered?

Yes, but only costs exceeding provincial grants. Include receipts and a provincial plan statement

8. What’s required for medical equipment claims?

• Doctor’s referral explaining necessity, duration, and usage.
• Receipts with purchase/rental details

9. Can I track my claim status online?

Yes. Use the “Claims History” tab in the portal or mobile app

10. Is direct deposit secure?

Yes. Manulife uses encryption and will never withdraw funds from your account

‍