People Corporation

Step-by-Step Guide to Filing Claims with People Corporation

1. Prepare Required Documentation

• Original Receipts: Must include provider name, license number, service date, and total cost. For prescriptions, include drug name, DIN, and pharmacy details
• Completed Claim Form: Download from the People Corporation Resource Section or use digital submission via the portal
• Special Cases:
  • Medical Devices/Orthotics: Requires a physician’s referral and pre-approval
  • Travel Insurance: Submit receipts post-trip with proof of emergency (e.g., medical reports)

2. Submit Your Claim

Option 1: Online via Member Portal or Mobile App

1. Log In: Use your group number and certificate number (found on your benefits card)
2. Navigate to Claims: Select “Submit a Claim” and upload scanned receipts (JPEG/PDF/PNG)
3. Direct Deposit Setup: Enter banking details for faster reimbursement (processed within 3–5 business days)

Option 2: Direct Billing via TELUS Health

• Eligible Providers: Dentists, pharmacies, and paramedical practitioners (e.g., physiotherapists) can submit claims electronically through TELUS Health eClaims

Option 3: Mail or Fax

1. Download Forms: Use the Health/Dental Claim Form
2. Mail to:
   People Corporation Claims Department
   1403 Kenaston Blvd, Winnipeg, MB R3P 2T5
   Fax: 1-204-488-6008 15.

3. Track and Receive Payment

• Processing Time:
  • Online/Mobile: 3–5 business days
  • Mail/Fax: Allow 7–14 business days
• Payment Methods:
  • Direct deposit (preferred) or cheque
• Status Updates: Check via the portal’s “Claims History” tab or mobile app

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FAQ: People Corporation Claims Process

1. How long does People Corporation take to process claims?

Most claims are processed within 3–5 business days for online submissions. Mailed claims may take longer due to postal delays

2. What documents are required for paramedical claims?

• Original receipts with provider details (license number, service date).
• Prescriptions or referrals for specialized treatments (e.g., orthotics)

3. Can providers bill People Corporation directly?

Yes. Registered providers (e.g., dentists, physiotherapists) can use TELUS Health eClaims for real-time submissions

4. What is the deadline to submit claims?

Claims must be filed within 12 months of the service date

5. Can I enroll dependents on my plan?

Dependents under 21 (or 25 if enrolled in post-secondary school) are eligible. Confirm age limits in your policy

6. How do I submit travel insurance claims?

• Pay upfront for services abroad and submit receipts post-trip. Include emergency medical reports

7. What if my claim is denied?

Resubmit with corrected documentation or contact claims.inquiries@peoplecorporation.com or call 1-800-875-7982

8. How do I update my banking details?

Log in to the portal → Navigate to “Profile Settings” → Update direct deposit information

9. Does People Corporation cover mental health services?

Yes. Psychologists and social workers are covered under most plans (check your policy’s “Mental Health” section)

10. How do I coordinate benefits with another plan?

Submit to your primary insurer first, then to People Corporation with the primary insurer’s Explanation of Benefits (EOB)

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