Customer Care Number and Personal Access Number (mailed separately for security)
Personal details (name, date of birth, claim number).
Activate: Follow the emailed instructions to complete registration
3. Submit Your Claim
Online Submission:
Log in to your account and select “Submit a Claim”.
Upload documents (e.g., medical reports, employer incident reports) using the Document Uploader tool
Complete the Report of Injury, Disease, or Hearing Loss form (available online)
Alternative Methods:
Employers/Healthcare Providers: Can submit claims directly on your behalf
Mail/Fax: Send completed forms to WorkSafeBC’s claims department (address provided on forms)
4. Track Claim Status
Dashboard Features:
View decision letters, medical reports, and payment details
Check the status of submitted documents (e.g., “pending review,” “approved”)
Direct Deposit Setup: Update banking details under “Payment Settings” for faster reimbursements
5. Engage in Recovery and Return-to-Work
Approved Claims:
Receive healthcare coverage (e.g., physiotherapy, medications) and loss of earnings benefits (75–100% of pre-injury wages)
Collaborate with a case management team (employer, healthcare providers) to plan a safe return to work
Disputed Decisions:
Request a reconsideration within 12 months of the decision
Appeal to the Workers’ Compensation Appeal Tribunal (WCAT) if unresolved
FAQ: WorkSafeBC (WCB) Claims Process
1. What is the deadline to report an injury?
Report immediately to your employer and submit a claim to WorkSafeBC as soon as possible. Delays may affect benefits
2. How long does claim processing take?
Most claims are decided within 14 days of receiving all required documents 11. Complex cases may take longer.
3. Can I upload documents without an online account?
Yes. Use the Document Uploader tool with the worker’s last name, date of birth, and claim number. Exceptions include reimbursement requests and contact updates
4. What benefits are available for accepted claims?
Healthcare Coverage: Includes treatments, medications, and medical devices
Loss of Earnings: 75% of pre-injury wages (up to annual maximum) or 100% for lower-income workers
Travel Costs: Covered for out-of-province treatments
5. How do I appeal a denied claim?
Submit a Request for Reconsideration within 12 months. If denied, appeal to WCAT within one year
6. Are mental health services covered?
Yes. Psychologists and psychiatrists with WorkSafeBC agreements are eligible
7. Can volunteers file claims?
No. Volunteers are generally not covered unless under specific agreements
8. How do I access my claim file?
Submit a Request for Disclosure form.
9. What if my injury prevents a return to work?
WorkSafeBC provides permanent impairment benefits and vocational rehabilitation services
10. Are students covered?
Paid Placements: Covered by WorkSafeBC.
Unpaid Placements: Coverage depends on the educational institution